Terms of Service

These terms are between you and Kadens, operated from Melbourne, Australia (“Kadens”, “we”). By creating an account or using the service you accept them. If you use Kadens for a business, you accept for that business.

Kadens is a booking and event-execution platform: a booking inbox, calendar, public profile pages, client management, and — on paid plans — run sheets, a live day-of console, approvals, and related tools. Free accounts include unlimited gigs in your calendar and up to 2 gigs with the full client-management workflow at a time; promoter and venue (booker) features are free. Plan inclusions and prices are listed at /pricing and in the app, and those listings form part of these terms.

Keep your credentials safe; you’re responsible for activity on your account. You own the content you put into Kadens — bookings, run sheets, profiles, images. You grant us the licence needed to host, process, and display it to run the service (including on the public pages you choose to publish). You must have the right to any content you upload and to any client or third-party details you enter, and you must use booking capture only on messages that were sent to you.

No unlawful use, no infringing or deceptive content, no scraping or reselling the service, no spam through our notification systems, no probing or disrupting the platform, and no fabricated ratings or manipulation of the boards. We can suspend accounts that put other users or the platform at risk, and we’ll tell you why unless the law prevents it.

Paid subscriptions (Working DJ, Pro) bill monthly or annually through Stripe, in AUD, GST-inclusive for Australian customers, and renew automatically until cancelled. Cancel any time from the app: upgrades apply immediately and are pro-rated; downgrades and cancellations take effect at the end of the current period. Single-event licences are one-off purchases for one event. When you downgrade, nothing is deleted — your existing gigs stay visible, and past your plan’s managed limit you can’t add new managed gigs until you upgrade again. Except where the law requires otherwise, fees already paid are not refunded, but you keep the service for the period you paid for.

Bookings, quotes, and agreements between you and your clients, or between DJs and promoters, are between those parties — Kadens is the tool, not a party to the deal and not an agent, employer, or guarantor of anyone on the platform. Client-facing links you share (intake, approvals, feedback) act on your behalf.

We aim for the service to be reliable and fast, but it’s provided “as is” without a guaranteed uptime level. We may change or retire features; if a change materially reduces a paid plan, we’ll give you reasonable notice. Support is via the app and support@getkadens.com.

Nothing here excludes rights that can’t be excluded — including your rights under the Australian Consumer Law. Beyond those, our liability for claims arising from the service is limited to the amount you paid us in the 12 months before the claim, and neither party is liable for indirect or consequential loss. You remain responsible for running your events — Kadens is a coordination tool, not a substitute for your judgement on the night.

You can close your account at any time; deletion follows the Privacy Policy. We can terminate for material breach of these terms after notice (immediately for serious abuse). On termination, export tools remain available for 30 days where practical.

These terms are governed by the laws of Victoria, Australia, and disputes belong to the courts of Victoria. We may update these terms; material changes get 30 days’ notice by email or in-product. The date at the top reflects the current version.